Shipping policy

At MASHK, we strive to provide our customers a seamless and efficient shipping experience. Please review our shipping policy to understand the processes and timelines associated with delivering our premium leather bags and wallets.

 

Order Processing:

  1. Processing Time: Orders are processed only on business days.
  2. Dispatch Time: Once your order is processed, please allow 2-3 business days for it to be dispatched from our warehouse.

 

Shipping Time:

  1. Delivery Duration: The estimated delivery time is 4-8 business days from the dispatch date.
  2. Business Days: Our standard business days are Monday to Saturday, excluding 2nd and 4th Saturdays and public holidays.

 

Tracking Information:

  1. Notification: Tracking details will be shared with you via email and SMS once your order has been dispatched from our warehouse.
  1. Non-Receipt of Tracking Details: In the event that you do not receive your tracking details within the specified time, please contact us immediately via email at mashkinternational@gmail.com.

 

Order Cancellation:

  1. Cancellation Window: Customers may cancel their orders within the processing period if the order has not been dispatched from our warehouse.
  1. Cancellation Request: To request an order cancellation, please contact us promptly via email at mashkinternational@gmail.com. We will confirm the cancellation if the order is still being processed.

 

Important Notes:

  1. Delivery Address: Ensure that the delivery address provided during checkout is accurate to avoid any shipping issues.
  1. Delivery Delays: While we make every effort to ensure timely delivery, please note that external factors, such as weather conditions or logistics issues, may cause delays beyond our control.
  2. Contact Information: Keep your contact information up-to-date to receive timely communication regarding your order and shipping details.

 

For any queries or assistance regarding your order, shipping, or tracking details, please feel free to contact us via email at mashkinternational@gmail.com. We appreciate your trust in our business and aim to provide you with a delightful shopping experience at MASHK.